Our Policies
Transparency, trust, and your peace of mind
1. Information We Collect
We collect personal information you provide when you place an order, create an account, or contact us. This includes your name, email address, phone number, shipping address, and payment details. We also collect information about your gift recipients (name, address, etc.) to fulfill your order.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order status
- Improve our products and services
- Send promotional emails (you may opt out at any time)
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Shipping carriers to deliver your gift
- Payment processors (Stripe) to handle transactions
- Law enforcement if required by law
4. Shipping Policy
Delivery Areas: We ship to all provinces and territories in Canada.
Processing Time: Orders are processed within 1-2 business days after payment confirmation. Custom orders may take additional time.
Shipping Times: Standard shipping typically takes 3-7 business days. Express options are available at checkout.
Tracking: A tracking number will be emailed once your order ships.
5. Returns & Refunds
Damaged or Incorrect Items: If your gift arrives damaged or incorrect, please contact us within 7 days of delivery. We will replace the item or issue a full refund.
Change of Mind: Because gifts are often custom‑selected, we do not accept returns for change of mind. However, we want you to be happy – if there’s an issue, reach out and we’ll do our best to resolve it.
Refund Processing: Approved refunds will be processed to the original payment method within 5-10 business days.
6. Terms & Conditions
Acceptance of Terms: By using our website, you agree to these terms.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason (e.g., product availability, pricing errors).
Intellectual Property: All content on this site is our property and may not be used without permission.
Limitation of Liability: We are not liable for indirect damages arising from the use of our products or services.
Governing Law: These terms are governed by the laws of Canada.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have questions about this policy or your order, please contact us at:
Email: info@ajprimegifting.com
Phone: +1 437 246 2446